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Return & refund policy

Return & refund policy

Thanks for shopping at Nature’s Factory. Nothing makes us happier than a legion of happy customers.

If you are not entirely satisfied with your purchase, we are here to help.

Keeping the convenience of customers and the Nature’s Factory family, we are glad to inform you that a customer can return a product if damaged or the customer wishes to change.

The amount of the returned product will be credited to the customers wallet. This credit can be used to buy any other product or exchange the product.

We have a 7 day return policy. You have 7 calendar days to exchange or return any product from the date you received it.

To be eligible for return or exchange, the product should be in proper condition. Your item must be in original packaging.

The product’s bottle should not be opened or tempered. The seal of the bottle should not be removed or broken.

You need to have a receipt or proof of purchase.

Once we receive your item we will inspect it and notify you. We will immediately notify you on the status of return and exchange after inspecting the item.

Once your return is approved we will initiate the exchange or refund process.

If you have any questions on how to exchange the products, contact us.